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"Team went above and beyond to accommodate my needs"

About: University Hospital Ayr / Trauma & orthopaedics

(as the patient),

A huge THANK YOU to everyone involved in my care!

I had knee arthroscopy as a day surgery case in September & from the minute I arrived until the minute I was discharged I received the best, most attentive care. From my day surgery ward nurse Irene, to the anaesthetist and their team, the recovery team, the physio, the surgical nurses and of course, my surgeon Mr Al-Mouazzen, each of them were just absolutely fantastic!

Information regarding the procedure & recovery was explained clearly & concisely each step of the way & any questions I had were answered without issue. I had a few extra medical needs whilst under anaesthesia (for pre existing health conditions) and the team went above & beyond to accommodate those needs. 

I'm back on the waiting list for knee arthroplasty & already feel relaxed about being back at Ayr Hospital for the procedure as I know I'll be very well cared for.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 years ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 05/12/2022 at 15:28
Published on Care Opinion at 15:28


picture of Pamela Gibson

Dear KazSav

Thank you so much for taking the time to share your positive experience regarding the care you received at University Hospital while you were in the Day Surgery Unit.

I am delighted to hear that you received such kind, professional and compassionate care from our staff. Your kind comments will be passed to the team and the staff you specifically named to share your kind words and to give recognition for their exemplary care and treatment.

Thank you once again for taking the time to acknowledge your recent care experience.

Kind regards

Pamela

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