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Terrible

Story from nhs.uk

"Terrible"

About: Dr Sumira

Extremely arrogant Doctor. Refused to arrange a repeat prescription even though I have Grand Mal Epilepsy. Also refused to allow a local pharmacy to receive prescriptions even though NHS say I can designate one. Witnessed a patient and her husband receiving an injection in the waiting room! The nurse didn’t even clean the injection site first with alcohol. The medication I did receive was always in a box from different companies. I value my health and have now moved. Avoid…

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Responses

Response from Dr Sumira 2 years ago
Dr Sumira

Submitted on 17/11/2022 at 12:57
Published on nhs.uk at 15:35

I am very sorry to hear that we have not met with your expectations. As Practice Manager I am always happy to discuss concerns with patients. I will of course take on board your comments and discuss these with our GP and nurse. Please be assured the Practice will always try and accommodate all our patients' needs. As regards your medication, unfortunately we are not always able to use the same supplier due to supply issues. However I completely understand your concerns and would have been more than happy to discuss this with you. Can I take this opportunity to thank you for your feedback and apologise for your experience of the surgery. Please be assured we take all feedback very seriously. L Goult (Practice Manager)

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