Care Opinion

endoscopy experience

Posted By dancewt55

"endoscopy experience"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

I had a planned endoscopy and wanted to record that the experience went smoothly from start to finish. 

I was unavailable for the initial appointment and the process of reorganising was straightforward and efficient.

The care received on the day was excellent. Everyone in the ward was friendly, helpful and knowledgable which made the whole process far better than expected. I would particularly like to mention S/N Breeda who looked after me so well - Thank you.

The written information given afterwards was also very helpful.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 2 years ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 30/11/2022 at 12:13
Published on Care Opinion at 12:13

Good Morning dancewt55

Thank you for writing to us and sharing your experience with the Endoscopy Team.

It is always lovely to hear our patients have a good journey of care when they are with our staff. The Team will be delighted to read your kind words and I will share this with the Team and S/N Breeda.

Once again thank you.

Kind regards

Caroline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Michelle Gilbertson, Senior Charge Nurse, Endoscopy Department, NHS Forth Valley 2 years ago
Michelle Gilbertson
Senior Charge Nurse, Endoscopy Department,
NHS Forth Valley

Submitted on 30/11/2022 at 13:00
Published on Care Opinion at 13:00

Thank you for taking the time to give the Endoscopy Team this lovely feedback,

We are aware that for many attending the Unit can be a very worrying and nervewracking time. The whole team always try their best to give excellent care and reassurance for all our patients.

I am so pleased to hear that your experience has reflected the high standards the team work to in a friendly manner.

I will pass this on to the whole team and of course Breed in particular, she will be very happy.

Thank you

Kind Regards

Michelle Gilbertson SCN

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k