Rampton Hospital Patient Voices

Once upon a time, the idea that Forensic patients could leave online feedback was unheard of within in High Secure Hospitals in England.

At that time, Rampton patients had zero internet access. Based on the growing success of Care Opinion at Notts Healthcare, it was always an ambition to include Forensic services.

On 22nd October 2012, Rampton entered the digital age of independent public feedback. All systems go!

Fast forward to November 2024.

To date, 721 Rampton Hospital stories (and growing) have been shared. 49 stories have led to change being mindful that naturally, not all stories are complementary. Some stories make uncomfortable reading however, this can be viewed in a positive light and  drives us forward. This is why we continue to promote Care Opinion as one of the feedback platforms we can use to reach a wide audience and not shy away from the reality of life in a high secure hospital. However, hang on to the good news here. More stories are positive than negative.

Dr James Munro- Chief Executive Care Opinion

‘Every time I see a posting from a patient at Rampton, I am always struck by just how remarkable this is. Where else in the world, let alone the UK, is this possible? It is an extraordinary thing that the voices of people in Rampton can be heard in the outside world, and conversely that us, who are outside are able to get a glimpse into the lives and concerns of people inside.’

Tremendous support from Tim Hunt and Tracy Molloy at Care Opinion, have played a significant role to integrate Care Opinion with the ‘Made Purple’ patient intranet, a first for high secure services.

James Smith, Forensic Security Manager fully understands the value of real-time patient feedback and has been crucial in driving this forward and at the same not shying away from the challenges and producing solutions.

Nigel Groves - Forensic Lead for Involvement, Experience and Volunteering. Nigel has worked relentlessly  to implement online public feedback being a strong advocate  for the patient voice. He shares his thoughts here on how and why he feels driven to help people who didn't have a voice pre-Care Opinion.

'The Power of ‘real time patient feedback’ should be celebrated! I'm proud to say the work we do together has, over time, really changed the culture within Rampton.

When I'm working with patients, carers and staff ,the purpose  is to make sure patient voices are heard first and foremost. This takes considerable time and patience that's paid off and given more freedom for patients to share their stories.

Here comes the exciting bit! The ‘Made Purple’ patient intranet provides the perfect platform where, Rampton patients and staff can participate and change services together. Staff responses to stories have improved over time and with increasing use, opened up ongoing and meaningful conversations.

Next Steps

• Training more clinical and non-clinical staff, to increase and improve the quality of responses.
• Including secluded and segregated patients to use Care Opinion

Singing the praises of an unsung hero | Care Opinion

Rampton Hospital | Care Opinion