Responding and putting care at the centre of what we do

As a trust we continually strive to make improvements and fulfil Promise 4 to our patients and service users. Collecting feedback via the Care Opinion platform is helping us to achieve that and, so far, we are doing a great job 88% of the 455 stories are positive, good work everyone! Whilst it is always lovely to receive positive feedback,  and acknowledge what is working well, we can also learn a lot and create constructive  changes from more critical feedback. 

When you respond to a story on Care Opinion there is the the option before you submit to indicate within your response whether a change is planned or whether a change has been made.  Changes made via feedback shared through Care Opinion are a really important part of of the process helping to demonstrate that services are continually adapting and improving to put care at the centre of what we do. 

A fantastic example of both a positive story and a service change is in the story below. Read Leander Parkinson, Team Leader, Diabetes Specialist Nursing and see how they respond thoughtfully and carefully to the author  https://www.careopinion.org.uk/1311661 .

If you have any questions about Care Opinion or are receiving stories that don't belong to your service area, please do reach out Stuart Green.