New Wells Road Centre Carers Strategy

Dear All,

We have recently reviewed our strategy for keeping Friends and Relatives involved and informed about patient care and the service we provide at The Wells Road Centre. The following issues are ways in which we feel we will achieve this.

If you are a Friend or Relative (Carer) to a patient at The Wells Road Centre you can expect the following from our strategy:

• We will ensure your friend/relative has an updated ‘Carer contact plan’. This contains details of how we will engage with you.  Named Nurses will discuss this with you and your friend/relative to look at what this plan will include.

• The Involvement Manager (Gregg Murray) will be a single point of contact for unresolved issues regarding concerns you have raised or are unsure of who to speak to.

• We will keep you updated on events such as the ‘Family and Friends Forum’ which takes place quarterly and we have listened to your requests to include more of a social aspect. We will also inform you of any actions taken on the feedback you have given us.

• We will hold quarterly ward open days and large social events to which you will be invited.

• We have listened to your request for ‘Activity visits’ with your friend/relative. We will be including this issue in our upcoming carers survey and you will have the opportunity to tell us what you would like this to include.

• Our Social Work department will engage with you at key points of your friend/relatives journey. This includes at assessment, admission, CPAs and Discharge. You can request to meet with your friend/relatives Responsible Clinician if you have any specific questions regarding their care.

 

• Staff will undertake Recovery based training which will better inform them of the issues you face as a carer.

• We will conduct a telephone survey to give you an opportunity to give your opinion on your involvement and experiences as a carer to your friend/relative whilst they have been at the Wells Road Centre. This will enable us to review further how actively and effectively we involve you and how this can be improved upon in the future.

• Our Social work Department can signpost you to local Carer Advocacy services and support you with this if required.

• We will post feedback we receive onto the ‘Patient Opinion’ website where appropriate to ensure that your views are heard on a wider level. This ensures our service is open and honest.  You can find the Patient Opinion Website at www.patientopinion.org.uk

If you have any comments or suggestions on our involvement strategy then please let me know.   

Thanks

Gregg Murray

Jnr Matron