Webinar: How to Respond and Demonstrate Impact

Our third new-style webinar of the year was 'How to Respond and Demonstrate Impact'.

In this interactive webinar,  we looked at what makes a good response and shared the best practice framework to help responders feel confident replying to all types of feedback. This included a discussion on what people might want from a reply, as well as the differences between good and not-so-good responses that can be given to story authors,

Attendees learned how online feedback can impact service delivery and improvement, and we included strategies for responding to criticism on a public platform, with lots of examples too!

Here is the recording of the session to watch back on:

To download slides click the link below:

Responding Presentation Slides_March22.pptx

Forthcoming Training and support webinars

To view or sign up for any of our forthcoming webinars, follow this link:

Care Opinion Training & Support webinars 2022

We'd love to see you there :-)