Experience of using Care Opinion within A GP surgery

Patient feedback is important in any healthcare setting. We asked Amanda Rayner, formerly Human Resources and Facilities Lead/Deputy Practice Manager at the Lawson Practice in Hackney, about her experience of using Care Opinion within a GP surgery.

Here is what she had to say:

We can only see positive points about using Care Opinion, despite our initial apprehension.

 

Amanda went on to say:

The stories come in real-time and we are able to share a response back to the patient to let them know what we are going to do about their feedback, it's really beneficial.