"Didn't even take 2 minutes of their time to see if I was OK"

About: Coity Clinic / Mental Illness

(as the patient),

I was admitted on to the coity clinic. I was having very suicidal episodes and I was diagnosed with severe post natal depression.

I was put here, so I could be safe and recieve help but all I recieved was judgement and lack of empathy. I was often told by staff that I looked well, as a trained mental health nurse, I would hope they realise that mental health doesn't necessarily affect how you look. At this point, I hadnt showered in two weeks and I was just shutting myself in my room. 

I repeatedly asked for my PRN as I could feel a bad episode coming on but because I was able to chat with my partner and appeared to look OK, I didn't need it. I then proceeded to self harm just to release the anger and hurt I felt. They caught me doing this and did nothing. They did not even take two minutes of their time to see if I was OK. 

I am not an uneducated person, I know my rights. I'm a university student who unfortunately is suffering from pnd through no fault of my own and the "help" I have received has been detrimental at best. 

They discharged me at the end of the week, despite me having suicidal tenancies and basically I was left in the hands of the home treatment team who were very similar to the staff in this ward. 

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Responses

Response from Swansea Bay University Health Board 6 years ago
Submitted on 28/02/2018 at 16:07
Published on Care Opinion at 16:51


Hello Gameoflife,

I sincerely apologise for the fact that your experience was poor and rather than you feeling safe and receiving the help you needed, as would be expected, you experienced judgment and a lack of empathy.

We really try hard to improve our services based on the comments we receive from patients and would appreciate having the opportunity to discuss your experiences more fully with you.

If you would be happy to do this, please contact a member of our team from the Bridgend Locality on 01656 754046.

Thank you

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