"Poor treatment in A&E"

Feel incensed to share my story of the on-going treatment (I use the term loosely) of my daughter in the casualty dep't at Calderdale royal.

Due to a chronic condition my daughter has had numerous visits-mainly weekend when GP is not available-during these visits I have witnessed nurses using computers at the nurses station to access websites - discussing amongst each other about soft furnishings! ! ! ! ! ! All this whilst my daughter is in agony waiting for pain relief!

We also had to listen to staff behind the curtains discussing (in what I felt was a very rude, insensitive and wholly unprofessional manner) my daughter and other patients. If this is how they talk about you when you are within 3 feet-not to mention hearing distance-I dread to think of the alternative!

Whilst I appreciate at times the department may be busy - if they have time to peruse the internet for their own leisure then I'm very sure they can have the professional manner in which to treat patients, I have tried dealing with PALS before regarding the treatment my daughter has endured. To be brutally honest it seems a waste of time to me as nothing ever seems to be resolved and each time I've been left feeling like not only am I wasting my time-but also to the person I'd been speaking to!

All in all I think there's plenty that could have been better. However I can't see anything changing, anytime soon!