"Still waiting for my results"

About: University Hospital Hairmyres / Gynaecology University Hospital Hairmyres Gynaecology G75 8RG University Hospital Hairmyres / Radiology University Hospital Hairmyres Radiology G75 8RG

Posted by Lesley1951 (as the patient), 2 years ago

Tells me results are in the post on Tuesday 2 days later still not received them, this is not good enough, fed up with being told incorrect information to get me off the line

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Responses

Lesley Sharp

Deputy Diagnostic Service Manager, University Hospital Monklands,

NHS Lanarkshire

Submitted on 06/02/2023 at 09:54

Published on Care Opinion at 09:54

Dear Lesley1951,
I apologize for the delay in you receiving your results. Can you please contact Patient Affairs at Hairmyres on 01355 58 5325 so that we can chase your results up for you?
Kind Regards
Lesley

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Update posted by Lesley1951 (the patient) 2 years ago

Hi called that number but no response, I have now gone to my gp as they had the results and printed it off for me. I have been put in for an emergency appointment in gynaecology but as I don’t seem to be getting mail delivered to my address from the hospital, I’m concerned that I won’t receive my appointment. I've been in touch with Royal Mail about missing mail as Hairmyres sent the letter out twice and I never received any of them.

Lise Axford

Chief of Nursing, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 06/02/2023 at 18:26

Published on Care Opinion at 18:26

Dear Lesley1951
I am so sorry to hear you are having such difficulty with results. Patient affairs are available from 0800-1600hrs so I’m sorry if they were not available to take your call.
it would be helpful if we could check that we have the right address for you, so if you could contact patient affairs again, this would be appreciated.
Sorry for the inconvenience caused and I hope that we can ensure effective communication.
Hope to hear from you soon
Lise

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Update posted by Lesley1951 (the patient) 2 years ago

Yes they have the right address and I called that number in the afternoon and had no response I had to go to doctors surgery to pick up my results

Lise Axford

Chief of Nursing, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 07/02/2023 at 10:17

Published on Care Opinion at 10:17

Thank you for confirming
Lise

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Update posted by Lesley1951 (the patient) 2 years ago

I just need to know when my appointments is as the consultant put down as urgent appointment and my post is very sporadic. I don’t seem to get mail from the hospital even though they have sent it. I tried to ring and gynaecology put me through to the Doctor's secretary but no reply. I left a message for them but they never call me back.

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