Care Opinion

5 gold stars to all members of staff

Posted By MARM2712

"5 gold stars to all members of staff"

About: New Victoria Hospital / Day surgery New Victoria Hospital / Gynaecology Clinic

(as a service user),

5 gold stars to all members of staff on the Gynaecology Day surgery unit at the New Victoria Hospital. I was in for a laparoscopy and can not thank all staff enough for their care and attention. The nurses were so kind and helpful. Thank you all. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 16 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/03/2023 at 11:49
Published on Care Opinion at 11:49

picture of Nicole McInally

Posted on behalf of Nikki Harvey, Senior Charge Nurse, Gynaecology

Dear MARM2712

Thank you for your lovely feedback. I will ensure the Gynaecology & Day Surgery staff are aware of your feedback. The staff will appreciative that you felt well looked after.

Kind Regards

Nikki

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Response from Mary Taylor, Lead Nurse, Day Surgery - New Victoria Hospital, NHS Greater Glasgow and Clyde 16 months ago
Mary Taylor
Lead Nurse, Day Surgery - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 09/03/2023 at 12:06
Published on Care Opinion at 12:06

Dear MARM2712,

Many thanks for taking the time to tell your story about the care you received in our day surgery unit.

I am so happy to hear you thought this was the 5 star experience we aim to give all our patients.

I hope you are now on the road to recovery following your procedure and I will share your story and kind words with our team.

Kind Regards

Mary Taylor

Lead Nurse

NVIC Day Surgery Unit

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