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"The staff were knowledgeable and kind"

About: New Victoria Hospital / Minor injuries unit

(as a service user),

I injured my calf playing badminton and was struggling to weight bare with my calf pain. The muscles were tight and sore and I couldn't flex my leg properly. I went to the minor injuries unit at the new Victoria hospital the next day and the staff were lovely.

The gentleman on reception was quick and efficient. I was seen within the hour by an ENP who examined my leg and diagnosed a gastrocnemius tear. She took me though the management, gave me advice leaflets, and talked me through exercises to aid healing.

The whole experience was so efficient and the staff were knowledgeable and kind. I wish I could remember their names to mention them personally. But I was so impressed with the experience from arrival to discharge. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 17/03/2023 at 09:43
Published on Care Opinion at 09:43


picture of Kevin Torbet

Dear Alm85

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear you had to attend the Minor Injuries Unit of the New Victoria Hospital after injuring your calf playing badminton.

I was however delighted to hear the care and treatment you received from the staff within the Unit was quick and efficient and you were provided with advice leaflets and exercise techniques to help aid the healing. This must have been a massive relief to you.

I will be sure to pass on your thanks to the staff within the Unit who I'm sure will be touched to hear such lovely feedback about their service.

I hope your feeling a lot better and your recovering well back at home.

Kind regards

Kevin

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