I have tried ringing the surgery today to make an appointment. Firstly due to being number 30 in the queue I requested a call back, I received a message saying you had tried calling me which you never did. Secondly after waiting for a call back which never happened I then spent over one and half hours in a queue when I started I was number 6 and proceded to spend half an hour as number 2. This is totally unacceptable for a surgery that never seems to be busy and has two receptionist.
It is virtually impossible to book a face to face appointment and it seems now its just as difficult to get through to the surgery to even request a phone consultation.
"Poor service"
About: Church Street Surgery Church Street Surgery Bilston WV14 0AX
Posted via nhs.uk
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