Care Opinion

Well looked after and informed of each step

Posted By Okane93

"Well looked after and informed of each step"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Sensory Services

(as a parent/guardian),

Attended today with my daughter who has sensory issues and the staff couldn’t of been more accommodating or attentive , 

Gave us access to the sensory room, where we were able to wait comfortably and in a safe space where my daughter wasn’t overwhelmed with the fast paced environment of the waiting area . 

Although the waiting time was long , staff continuously checked on us and kept us informed of what was happening .

Massive thank you to staff nurse Caitlin , who looked after us very well and ensuring we were informed of each step. 

The sensory room is an amazing facility and a much welcomed addition. 

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Responses

Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT 14 months ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 24/10/2023 at 11:08
Published on Care Opinion at 11:08

Dear Okane93

thank you for using the care opinion facility, to express your opinions about a recent visit to our department with you daughter.

I am pleased to read your experience was positive and that you and your daughter were both looked after very well, and in particular by Caitlin, who you singled out. I will pass on your regards to her in the near future.

Our sensory room is a new innovative idea, that is being rolled out nationally at part of an improving patient experiences initiative.

Finally, thank you once again and I hope that both you and your daughter are doing well.

your faithfully

John Kerr (ENP)

SWAH ED

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