Care Opinion

I can only say thank you

Posted By aprilxk53

"I can only say thank you"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

Recently I have had 2 occasions to make use of NHS24 on 111. I would like thank the operators, clinicians & NHS staff who make up this service. I can only say thank you for relaying calmness to ensure I knew I was being treated in the best possible manner. The following are names I have managed to recall: Audrey, Rebecca, Edith, Alan

Thank you.

Staff attitude

Staff attitude

Staff skills

Staff skills

Team work

Team work

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 23/11/2023 at 12:57
Published on Care Opinion at 12:57

picture of Shona Lawrence

Hi Aprilxk53

Thanks so much for providing such positive feedback on your experience of calling NHS 24 on 111. This is great to see. I hope you are doing better.

Thanks for providing names and well done for remembering these! With some additional detail from you, we can absolutely identify the staff who managed your calls and share your kind comments with them.. We always make a huge effort to ensure our Care Opinion posts are shared with staff. It's great for them to see the appreciation from patients and service users. I noticed you have tagged your story with attitude, skills and teamwork! Thanks for doing this - this is what we strive to achieve for all our callers.

Therefore, when you feel up to it, it would be good to hear form you further. Our Patient Experience Team can be contacted at Patient.Experience@nhs24.scot.nhs.uk

Take care meantime and we hope to hear from you further.

Kind regards

Shona

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