"Helpful and attentive staff"

Whilst in the Royal Alexandra hospital ward 32 for a small procedure that involved a general anaesthetic, I received outstanding care from everyone who looked after me.

Dr Naheed, the consultant, explained clearly what would happen during the procedure and reassured me regarding any anxieties. The anaesthetist and theatre staff were also very helpful and reassuring particularly during the time I was waiting to be taken in. Even the porter was friendly and helpful taking me up to the theatre. The nursing team, including staff nurses Julia and Suzy, could not have been more helpful in attending to my needs while on the ward including fetching me a much needed hot chocolate and buttered toast after surgery!

Sometimes the NHS gets a bad press for being short staffed and unable to meet patient needs due to the high demands placed on them. But my experience demonstrated how attentive and helpful they can be even under the high demands they face each day! It made what could have been a very stressful experience much more positive and I hope the many NHS staff who care for patients on a daily basis realise how much their friendly and supportive manner helps put patients at ease! A huge thank you to them all!