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Everyone is consistently helpful and efficient

Posted By Marcus493

"Everyone is consistently helpful and efficient"

About: Royal Cornwall Hospital (Treliske) / Acute Medical Unit (AMU) 1 & 2 Royal Cornwall Hospital (Treliske) / Breast surgery Royal Cornwall Hospital (Treliske) / Mermaid Centre Royal Cornwall Hospital (Treliske) / MRI Royal Cornwall Hospital (Treliske) / Pre-Operative Assessment Royal Cornwall Hospital (Treliske) / Tintagel Ward

(as a carer),

My wife has a long history of health issues and was first hospitalised in 1974. She is in her 80s and suffers from a poor memory and anxiety coupled with a physical frailty.

We were referred under the 2-week rule and promptly received an appointment at The Mermaid Centre at RCH Truro. We approached the first visit with a great deal of misgiving and apprehension but these worries evaporated within the first few minutes as the initial appointment unfolded. A good start was the spotless cleanliness of the consulting room. A diagnosis was made (not the best of news) and a plan was devised. We went home feeling very reassured and certainly with a load lifted from our minds. The written information and advice provided was helpful and far reaching.

We are now on the other side of successful surgery and can reflect on the part played by the Mermaid Centre in our journey. My experience in hospital visits goes back a long time, going as far afield as London to secure help for my wife's problems, and I find there is something exceptional about this unit. It generates a feeling of confidence that is invaluable.

Everyone is consistently helpful and efficient, with a remarkable ability to listen. I would suggest the cohesive nature that runs throughout is no accident and is brought about about by people who are inherently caring and kindly. It has certainly seen us through almost effortlessly a process which could well have been almost beyond us.

The Mermaid Centre has been the hub of our experience from which radiated our visits to other departments. Our experiences throughout were positive and I take the opportunity to list :-

The pre-assessment unit.

The Tresvannick MRI unit

St. Michael's Hayle

The Sunrise Centre (LA3).

AMU 1

Tintagel ward.

The ambulance crew.

Bodmin General.

Positive and concerted actions across the board have resulted in my wife  recovering well at home and with a plan in place to further enhance her quality of life.

The motto ''One and all - we care'' would seem to be a pretty good one and well justified.


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Responses

Response from Natalie Keogh, Clinical Matron of AMU , SDMA and Discharge lounge, Acute Medical Unit, Royal Cornwall Hospitals NHS Trust 12 months ago
Natalie Keogh
Clinical Matron of AMU , SDMA and Discharge lounge, Acute Medical Unit,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/04/2024 at 11:30
Published on Care Opinion at 11:34

On behalf of the AMU team, we deeply appreciate your kind words. Your feedback means a lot to us, and we are grateful that you took the time to share your postive thoughts. We are genuinely delighted to hear that your experience with us has been postive.

As you and your wife embark on your journey, please know that we are here to support you every step of the way. We understand the challenges and worries that come with brining a loved one into hospital, and we are committed in providing the best possiable care.

Thank you once again for your kind words about the hosptial. We wish you and your wife all the best in the future.

Natalie Keogh

Clinical Matron AMU.

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Response from Thomas Richardson, Quality & Service Improvement Lead Radiographer, Clinical Imaging, Royal Cornwall Hospitals NHS Trust 11 months ago
Thomas Richardson
Quality & Service Improvement Lead Radiographer, Clinical Imaging,
Royal Cornwall Hospitals NHS Trust

Submitted on 16/05/2024 at 14:52
Published on Care Opinion at 16:56

Dear Marcus493,

Thank you so very much for taking the time to share yours and your Wife's story with us. I am one of the Imaging Quality & Service Improvement Leads and wanted to thank you specifically for giving your time to write this story and include a nod to both the Mermaid Centre, and the Tennvenek MRI Unit.

I am so pleased to hear that you found the facilities in the Mermaid Centre to be clean and well presented, and even more pleased to hear that the Staff there were able to give you the reassurance and confidence that both you and your Wife deserve, and that you were given ample information to put your minds at ease. Thank you for your kind comments regarding our staff. I most definitely agree that we are so lucky to have such a kind, compassionate and caring team, made up of such lovely people, and so glad that we got to demonstrate this to you.

I am so pleased to hear the experience in the Tennvenek MRI Unit was also good! MRI Scans are so very daunting and I should imagine was a very anxious day for you both. I hope the peace and serenity of that unit, and the modern scanner were a big help.

I will most definitely make sure your feedback reaches the Mermaid Centre, and the Tennvenek MRI Department.

I would like to finally echo Natalie's comments above. I do hope your Wife continues to recover well following the surgery and wish you both the very best for the future. I hope the improvements to her quality of life keep coming, and rest assured friendly, warm faces will always be here for you both in the future should you need us!

Best wishes,
Tom

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