"Possible scam"

About: Northern General Hospital

I came to the hospital yesterday with my elderly mother to have surgery to her pace maker. The staff were faultless very caring and we were treated with the greatest of respect.

My issue was when leaving the hospital.

I had a wheelchair for my mother and I put her hold-all on the back of the wheelchair. As we got to the exit a young man came frantically up to us asking if we had finished with the wheelchair as he was desperate for it. I quickly got my 95 year old mother out of the wheelchair totally concentrating on her and the wheelchair and the young man had gone - with the hold-all on the chair - nowhere to be seen.

I have since been in touch with reception and subsequently security at NGH and left my details. No bag has been found. Im concerned that this is a scam and that this man was focusing on vulnerable people hoping to obtain valuables in the bag. Fortunately there was not too much of value only my mother’s hearing aid which she paid £1500 and will have to pay again.

I think patients and their relatives should be made aware of this

Thanks for your time.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust last month
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 29/05/2024 at 11:38
Published on Care Opinion at 11:38


Thank you ever so much for taking the time to share your feedback about your recent experience of attending the hospital. We are really pleased to hear that your mother received good quality care and was treated with respect.

However, we are really sorry to hear about the issue you experienced when you were leaving with your mother, and the loss of the hold-all bag. We are sorry for the loss of your personal belongings that has resulted from this.

We are glad to hear that you have contacted security about this already, but we are sorry that your bag has not been recovered. We have also raised this with our security team to be aware of, and they have advised that they are not aware of any other similar incidents.

We would also recommend contacting the PALS team, so that we can investigate this matter in more detail. Please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.

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