"I actually had appendicitis"

About: Ninewells Hospital / Accident & Emergency

(as the patient),

I went to accident and emergency following severe abdominal pain for 6 hours, once through triage i was put through to a bed in a more private room on the emergency wards. I was not spoken to by any health professionals for 3 hours. During this time i was not offered any kind of pain relief.

The first interaction i had after those 3 hours was a nurse calling out that the other patients had moved on and were shutting off the lights. They then realised I was there and 20 minutes later came in only to ask my name and date of birth. 

It took another hour to be seen by a doctor who I felt spoke to me like a child. I was told the issue could be my gall bladder but was more than likely just a stomach bug. Following all this i had bloods done and told to wait (this was around 5am), during this time i had porters coming into my room without knocking whilst i was sleeping (i was an alone female) to check things in the room. When my bloods came back they decided it was a small stomach bug. And I was told to take paracetamol. 

This pain continued to the point i was constantly in tears, at which point i decided to go back to another accident and emergency department for a second opinion, who then pushed me through to surgical observation who requested a CT scan which determined i actually had appendicitis.

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Responses

Response from Andrew Kinnon, ED, NHS Tayside 4 weeks ago
Andrew Kinnon
ED,
NHS Tayside
Submitted on 17/06/2024 at 10:06
Published on Care Opinion at 10:06


Dear footballdm98

I was very sorry to read about aspects of your recent attendance to Ninewells Hospital Emergency Department. I would like to look into this further and would be grateful if you would consider contacting the NHS Tayside Patient Experience team below:

emailing at TAY.feedback@nhs.scot. Alternatively, if you want to provide written feedback please send this to:

Patient Experience Team
Ninewells Hospital
Dundee
DD1 9SY

You can also leave feedback by telephoning 0800 027 5507 (freephone).

If you can give them details of your name, DOB, date of attendance and details of the CareOpinion post.

This will then allow me to review your attendance for feedback to the Team members involved.

I hope you are recovering well and thanks again for taking the time to Post, it's only through feedback that we can continue to improve and learn.

yours sincerely

Dr Andrew Kinnon Co-Clinical Lead in Emergency Medicine

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