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Care Opinion

Waiting time

Posted By fornaxde87

"Waiting time"

About: University Hospital Wishaw / Emergency Department

(as a relative),

My elderly Mum (in her 70s and diabetic) had had a fall and cut her arm in several places. Since it was the weekend she phoned 111. She was on the phone to them for over an hour. A Dr phoned back about 20 minutes later and advised her to attend Wishaw General, to have her arm attended to as she would probably need stitches, and that the hospital would be expecting her. On arrival she was triaged within 10/15 minutes. However despite the hospital expecting her and the a & e department seemed relatively quiet when we arrived, she still had to wait for almost 5 hours before her arm was dressed. Which we felt really defeated the purpose of of using the 111 service.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 4 days ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 02/07/2024 at 14:33
Published on Care Opinion at 14:33

Dear fornaxde87

Thank you for getting in touch and I am sorry to hear of the issues that your mum encountered in relation to a delay to be seen whilst attending our Emergency Department, here at University Hospital Wishaw, and I apologise to you and your mum.

Unfortunately, GP referral/assessment areas do not operate at weekends and all patients require to be seen within the main ED department. Patients are seen in levels of acuity and I can only apologise for the wait that your mum encountered. I will ensure that your comments are fed back to the clinical area, so that we can take learning from your experience to try and support improvements.

I indeed hope your mum is feeling better

Regards

Faith

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