"There's no continuity at all"

About: General Practices in Shetland

(as the patient),

Since my health centre has been handed back to NHS, care has been very up and down. I never seem to see the same doctor twice, so I spend 10 mins of my 15 min appointment explaining the whole thing again. So many locum doctors that don't know me, my medical history, and every doctor tells me something different. There's no continuity at all. The person who was my GP is no longer there, do I even have one now? Who knows? Will I ever get the right treatment? Who knows? I feel like a nuisance because I have to keep returning, taking up appointments that could be better used elsewhere. I shouldn't feel that way. The service is there to help people, instead I feel like a burden. I feel it's just not good enough.

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Responses

Response from NHS Shetland 6 months ago
Submitted on 09/07/2024 at 11:26
Published on Care Opinion at 11:33


Dear MrsBond007

I am sorry for your experience of visiting your health centre which has left you feeling that there is no continuity at all and a sense of frustration that you are unable to see the same GP when required.

It saddens me that you state you feel like a nuisance and a burden to the service, which is not how we would want you to feel.

Please don't hesitate to contact me if you wish to discuss this further.

Kind regards,

Katherine

Feedback & Complaints Officer

NHS Shetland

📞 01595 918286

📧 shet.feedbackandcomplaints@nhs.scot

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