Text size

Theme

Language

"Negative experience with a physiotherapist"

About: Portadown Health and Social Services Centre / Physiotherapy MSK Service

(as a service user),

I had been in a car accident 7 months ago and at the time was referred to physio by my GP. 

I attended my appointment with the physio recently and I spent the entirety of my journey home in tears by the way they made me feel. 

This physiotherapist showed not one ounce of empathy for the pain I was in. I felt their dismissive behaviour was appalling and they even told me I shouldn't be there. When I explained how sore I was and the consequences it was having on my life, they told me, in what I felt was a sarcastic manner, that there was nothing they could do about my job. They went on to state I shouldn't have pain even after me telling them the severity of my pain and location. Surely a patient's pain is what they say it is, not what a professional thinks it should be? 

When examining my range of motion they told me I had shown better range when they were observing me and insinuated that I was being fraudulent. I have never been treated in such a patronising, unprofessional manner by any NHS employee before.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle McGeown, Physiotherapy Clinical Lead in Pain Management, Adult Community Services Directorate, Southern Health and Social Care Trust 9 months ago
Michelle McGeown
Physiotherapy Clinical Lead in Pain Management, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 22/07/2024 at 13:39
Published on Care Opinion at 13:43


Dear caringnk96,

I deeply regret and apologise that you had such a recent very negative unprofessional experience of the physiotherapy MSK service, and that you were made to feel this way.

Please link with me directly by email at michelle.mcgeown@southerntrust.hscni.net,and I will get further details regarding your experience and investigate further.

kindest regards

Michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k