Care Opinion

The dept had no information on my case

Posted By Lucy2020

"The dept had no information on my case"

About: Altnagelvin Area Hospital / General Surgery Omagh Primary Care Complex / Day Procedure Unit

(as a service user),

I was diagnosed with gallstones in 2018 and informed I would need my gallbladder removed and the doctor recommended I would be placed on the waiting list. 

Fast Forward to 2024 having been extremely patient as I fully understand the hospitals in NI are barely coping and I didn’t want to cause any further burden to them I was advised to call the relevant department and find out where I was on the waiting list. 

I followed the advise to be told I was not on the list and the dept had no file or information on my case. I was shocked to say the least but the lovely secretary could only apologise for the mistake and put my case forward to be looked at. (April 24) 

In June I seen a surgeon who further advised gallbladder removal and in July I was offered an appointment in Omagh hospital in August for the surgery.. 

I was treated as a day surgery patient by an extremely friendly caring professional team 

Could not fault the exceptional care I received at this hospital facility.

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Responses

Response from Donna Smyth, Staff Nurse, Day procedures, Western Health and Social Care Trust last month
Donna Smyth
Staff Nurse, Day procedures,
Western Health and Social Care Trust

Submitted on 09/09/2024 at 10:40
Published on Care Opinion at 10:40

picture of Donna Smyth

Lucy2020,

We are delighted that have had your Gallbladder surgery, and that you took the time to give us you opinion on the care we provided.

We hope that you are recovering well, and wish you continued good Health,.

Donna Smyth

Staff Nurse

DPU Omagh

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Response from Michelle Scott, Patient Client Experience Lead, Professional Nursing and AHP, Western Health and Social Care Trust last month
Michelle Scott
Patient Client Experience Lead, Professional Nursing and AHP,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 11/09/2024 at 13:30
Published on Care Opinion at 13:30

picture of Michelle Scott

Hello Lucy2020,

My Name is Michelle Scott Patient Client Experience Lead for the Trust. thanks for taking the time to leave your feedback. I was sorry to read of your long wait and therefore have shared your story with partial booking staff for further sharing among their team and potential learning. Normally when patients have been waiting for a period of time, staff would advise contacting partial booking to seek an update on waiting list/ appointment times and dates etc. I appreciate you have had treatment however this may be helpful to know if in a similar situation again

I was glad to read you received treatment and I hope you recover well.

kind regards

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847

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Response from Michelle Scott, Patient Client Experience Lead, Professional Nursing and AHP, Western Health and Social Care Trust last month
Michelle Scott
Patient Client Experience Lead, Professional Nursing and AHP,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 13/09/2024 at 16:27
Published on Care Opinion at 16:27

picture of Michelle Scott

Hello again Lucy2020

My colleagues in the booking team have notified me that patients can use the following links to check waiting times. I hope you may never need to, but this may be useful in the future if required

Western Trust: https://westerntrust.hscni.net/waiting-times/

DOH page: My Waiting Times NI - DOH/HSCNI Strategic Planning and Performance Group (SPPG)

kind regards

Michelle Scott

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