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Everyone have been kind, considerate

Posted By Williamh051

"Everyone have been kind, considerate"

About: General practices in Greater Glasgow & Clyde New Stobhill Hospital / Urology

(as the patient),

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Since 2006 I had testicular cysts. I had been twice to see consultants, and had two scans done. For many years they were manageable. But in 2020 they reached a size that made them very uncomfortable. I was going to approach my GP but covid struck, and I put things on hold. 

Just over three weeks ago I went to see my GP, he referred me as an urgent case, just two days later I went to see a consultant mr James at the new Stobhill hospital in Glasgow. In mid September mr James performed an operation removing the cysts. I am now recovering from my operation. Other than having slight problems urinating I am in no pain, just some discomfort in my groin area.

Everyone I have dealt with from my GP, Mr James, all of the nursing staff, clerical people, Mr James' secretary, the anestethist, just everyone have been kind considerate, and extremely professional. To have had my operation just three weeks after seeing my GP is outstanding.

I am so grateful to the nhs and all of the staff who I have dealt with. I know the nhs I struggling, and I hope it gets what it needs to survive, 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 7 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 24/09/2024 at 14:19
Published on Care Opinion at 14:19

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picture of Kevin Torbet

Dear Williamh051

Thank you so much for sharing your story. We’re incredibly pleased to hear about the positive experience you've had, particularly in such a challenging time. It’s heartening to know that, from your GP’s swift referral to the care you received from Mr James and the team at the New Stobhill Hospital, you felt supported, listened to, and well cared for.

We understand that navigating healthcare during the COVID-19 pandemic has not been easy for many, and we truly appreciate your patience. It’s wonderful to hear that your operation was scheduled quickly, and that your recovery is going well. We hope your symptoms continue to improve and that any discomfort soon subsides.

Your kind words about our staff, from the clinical team to the clerical and administrative support, mean a great deal to us. We are proud of their dedication, compassion, and professionalism, especially in these challenging times and will make sure your feedback is passed onto them.

Thank you again for taking the time to share your experience, and we wish you a continued and speedy recovery.

Kind regards

Kevin

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