"Everyone was attentive to my needs and very patient"

About: Royal Devon & Exeter Hospital (Wonford) / Day surgery Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as a service user),

I had an arthroscopy on my left knee at the Princess Elizabeth Orthopaedic Centre recently (carried out as day surgery).

I wanted to write to note the outstanding care I received from everyone during the day of my surgery. Most importantly the care was high quality - I am back walking again and my knee is healing well. But just as important was the kind and compassionate care I received. Everyone I met was attentive to my needs and very patient with me - whether that was taking time to explain things or waiting as I moved around slowly. Discussions with the surgeon and the anaesthetist prior to surgery about expected outcomes and risks focused on what was important to me. This helped reassure me and made me feel like I was participating in decisions about my care.

Thank you to everyone who contributed to my care that day. Unfortunately, I don't remember everyone's names but they included surgeon Mr Middleton, staff on the day ward: Mary, Aleena and Emma, and physiotherapist Gabie. Please would you pass this message on to them.

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Responses

Response from Wendy Strode, Clinical Nurse Manager (Eastern Services), Knapp Ward and Orthopaedic Admissions / OADM Day Case Units (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Wendy Strode
Clinical Nurse Manager (Eastern Services), Knapp Ward and Orthopaedic Admissions / OADM Day Case Units (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 19/09/2024 at 16:17
Published on Care Opinion at 17:05


Hi there

Thank you for your kind feedback. I will let the team know you have sent us a Thank you.

We aim to give people a good experience and its always nice to hear we did well for you and you had a good journey with us.

We are pleased you are now recovering well and wish you the best.

Thanks Wendy

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