"Exceptional, patient-centred care"

About: Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Elderly medicine Hospital at Home / Hospital at Home Team Clackmannanshire

(as a relative),

I am writing on behalf of my elderly father. Both my husband and I wanted to highlight the excellent patient centred care my father received  at every step of this journey.

The Hospital at Home team came to my parents' house within 2 hours of the GP referral and did a most comprehensive assessment . What was notable was the warm, friendly and respectful approach of the nurse doing this.

Special note must go to ANP Melanie, she was incredible in her assessment of my Dad and in the immediate management of him when he became less well and her prompt and decisive approach. She stayed with my Dad until the ambulance arrived and was professional, calm and just an exemplar of how I would wish my Dad to be treated. Thankyou very much!

The staff in AMU 2 and A22 in Forth Valley were all incredible .  My Dad is incredibly nervous of hospitals and the entire team went above and beyond for him and our family we are so very appreciative.

Our thanks go to every member of the team who treated my Dad with dignity and as a person and have helped  him return home clinically so much better. The diabetic Specialist Nurse was so clear and informative and really helped my Dad get to be where he wants to be home! 

Too often working in the NHS only issues and negatives are highlighted , we want to highlight exceptional, patient-centred care and the amazing team at Forth Valley who have cared for my Dad .

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 5 days ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 07/11/2024 at 16:19
Published on Care Opinion at 16:19


Dear Monklands Endoscopy Service

Thank you for taking the time to post your dad’s recent experience of our acute assessment unit. It is lovely to hear such lovely feedback. I will feedback to all of the team.

I hope your dad is recovering well

best wishes

Pam

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Response from Tracy Ross, Lead Nurse, In-patient & Emergency Services, NHS Forth Valley 5 days ago
Tracy Ross
Lead Nurse, In-patient & Emergency Services,
NHS Forth Valley
Submitted on 07/11/2024 at 16:55
Published on Care Opinion at 17:03


Thank you so much for sharing your positive experience of the care delivered in ward A22. It's always lovely to hear and share positive feedback with our teams. I hope your dad is on the mend and recovering well.

Once again, thank you sharing your positive experience

Tracy

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Response from Lynne O'Rourke, Administrator, Hospital at Home, NHS Forth Valley 4 days ago
Lynne O'Rourke
Administrator, Hospital at Home,
NHS Forth Valley
Submitted on 08/11/2024 at 09:04
Published on Care Opinion at 09:04


picture of Lynne O'Rourke

Thank you for your kind words regarding the care you received from the Hospital at Home team, particularly Melanie. I will be sure to pass your comments on to the whole team.

Take care of yourself.

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