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"Professional, caring and welcoming…"

About: NHS Highland (Health)

(as the patient),

I am one of the many fortunate patients to receive out of region treatment at the National Treatment Centre (NTC) in Inverness.

This is my second major operation at the NTC within twelve months as an NHSG patient. 

Patient care at this centre is second to none, procedures are flawless from start to finish and a true reflection of the NHS at its best. 

My initial surgery at the NTC was for a full hip replacement following a two year wait on NHS Grampian’s waiting list, thankfully my recent knee replacement surgery was arranged within six months from referral.  

I fully appreciate the stress and demands on our NHS, however the NTC gives us hope that all patients may one day have full access to professional patient care going forward. 

The NTC is a success story and none more so than their professional care and handling of patients. Given time, this will hopefully reduce our lengthy regional waiting lists and put a stop to forcing patients down the private care route. 

Once again, many thanks for all your help and care following my recent knee replacement surgery.  A special thank you to Mr Thangaraj and his team, you really are the best! Keep up the good work! 

Kind regards, 

M

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Responses

Response from NHS Highland 3 months ago
Submitted on 10/01/2025 at 15:48
Published on Care Opinion at 15:48


Dear MMAC17

Thank you for taking the time to share feedback on your experience.

I am delighted to hear that your care was second to none and I have shared your feedback with our fantastic team of staff at NTC and Mr Thangaraj.

Positive feedback gives the teams a real boost and it is good to know that patients feel well cared for.

Take care and I wish you a speedy recovery.

Best wishes

Liz

Professional Lead Nurse - Acute Services

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