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"I have nothing but praise for the whole team"

About: Western General Hospital / Day Infusion Unit Western General Hospital / Emergency Surgical Admissions Western General Hospital / Gastroenterology

(as a service user),

I have had crohns colitis since 2002 and have been under the care of the Western for the last 16 years.

I have nothing but praise for the whole team and have felt heard, cared for, supported throughout.

The stand outs are IBD nurses whose friendly, accessible support line is invaluable and they never make you feel like a question is silly and they follow through, check with consultants and advise appropriately.

Most recently getting me into SAU for tests then into a ward within an afternoon!!!!!! A service that I  know does not exist nationally.

Next, Prof Lees and his team who have explored different treatments and always been mindful of trying to help me keep the balance between well and not and being able to travel, work and enjoy family life.

Thirdly, the day ward 75? where the team administer a plethora of infusions to a multitude of patients but always fit you in and the banter is second to none.

Lastly but by no means least the nurses on ward 57 who have looked after me during my current admission. They have been AMAZING not just in their specialised skills but in their ability to make me feel at ease, to chat, laugh and they have brought the biggest smiles to my son in their Elfie antics. Shout out to Abbie, Gemma and Michelle. 

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Responses

Response from Amy Crozier, Deputy Charge Nurse, Emergency Surgical Admissions, Western General Hospital, NHS Lothian 4 months ago
Amy Crozier
Deputy Charge Nurse, Emergency Surgical Admissions, Western General Hospital,
NHS Lothian
Submitted on 11/12/2024 at 16:07
Published on Care Opinion at 16:44


Thank you very much for the positive feedback you have given following your recent stay in Ward 57. I am glad to hear that you found the staff so welcoming, friendly and caring. We always strive to provide a high standard of patient centered care, currently sprinkled with a bit of Christmas cheer! I hope you are feeling better and I will pass on your thanks to the rest of the team. Kind regards

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