Care Opinion

So kind and reassuring

Posted By KaJones

"So kind and reassuring"

About: Braid Valley Hospital and Ballymena Health and Care Centre / X-Ray Mid-Ulster Hospital / Minor Injuries Unit

(as a carer),

My elderly mother injured her foot before Christmas. She had it XRayed in Ballymena in January. The person X Raying it hurt her foot further as she was lying uncomfortably. I spoke to her GP the day after. They couldn’t remember sending her for an XRay which was alarming… but they did make the call to attend Minor Injuries.

They were wonderful from start to finish. From the lady who triaged on the phone to the amazing, caring staff in Magherafelt- Patricia and co- they reassured my anxious mum that nothing was broken- she has osteoporosis and was terrified that she had broken a bone. Her GP had been unable to access her X Ray result but Patricia in Magherafelt was- and it made so much difference.

Thank you to the team in Magherafelt- she has torn ligaments but they were so kind and reassuring- true angels. Thank you.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 2 days ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 21/01/2025 at 16:14
Published on Care Opinion at 16:14

Hello KaJones

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for MUH MIU. I am sorry to hear that your mother has recently sustained an injury and had to avail of the services in MUH MIU. I am delighted to hear that whilst attending the unit that your mum had a positive experience. I will ensure this positive feedback is shared with all staff involved in your mums care, including the Phonefirst Service who will have completed the initial telephone triage.

Thank you for taking the time to leave this positive feedback as it helps boost staff morale and remind staff of the fabulous care they continue to deliver.

I hope your mother makes a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM MUH MIU

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