"Hendford Lodge"

About: Hendford Lodge Medical Centre, Yeovil Hendford Lodge Medical Centre, Yeovil Yeovil BA20 1UJ https://www.hendfordlodge.co.uk/

Posted via nhs.uk 2 months ago

Getting an appointment was extremely difficult. The sign in computer was not working properly, long queue for Reception, stressed receptionists. Thus said the Nurse was very respectful, informative and made the experience as comfortable as possible.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Hendford Lodge Medical Centre, Yeovil

Submitted on 17/02/2025 at 17:58

Published on nhs.uk at 17:58

Dear Claire,
Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties you faced when trying to book your appointment, including issues with the sign-in computer and the wait at reception. We understand how frustrating this can be and are actively working on improving our check-in systems and supporting our reception team.
I’m pleased to hear that, despite these challenges, the nurse was respectful, informative, and made your visit as comfortable as possible. Your positive feedback about the care you received is much appreciated.
We value your input and are committed to enhancing our patients' experiences. If you have any further concerns or suggestions, please feel free to reach out.
Kind regards,
Charlotte – Practice Manager

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Hendford Lodge

"Hendford Lodge"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k