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"The attention I received was 2nd to none"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I attended the NHS national treatment Centre at The Victoria Hospital in Kirkcaldy to have surgery on my hip. I cannot thank the staff, doctors and nurses enough for the attention I received, it was 2nd to none.

My surgeon, Mr Shenoy, was professional, courteous, kind and considerate. I would like to mention the following staff for their excellence in my care -  Mr. Shenoy Nikki, Kelly, Connor, Ellie. Becky, Joanne, Olive, Lesley, Mandy, Ian, Stewart, Leo, Claire, Lyndsey, Aleish and Morgan.

This was life changing Surgery for me as I waited over 40 years to receive a new hip. The whole experience could not have been more positive and the people could not have cared or been any kinder if they tried.

I would recommend that if anyone has the opportunity to attend this facility, they should grab it with both hands regardless of how far they have to travel. Thank you all once again. You have no idea the difference you have made to my life.

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Responses

Response from Aileen Mackin, Charge Nurse, National Treatment Centre, NHS Fife last week
Aileen Mackin
Charge Nurse, National Treatment Centre,
NHS Fife
Submitted on 04/04/2025 at 09:46
Published on Care Opinion at 09:46


picture of Aileen Mackin

Dear Delighted Tranent patient,

I would like to thank you for the taking the time to share your kind feedback regarding your recent stay within the National Treatment Centre.

I am delighted to read you felt your surgeon Mr Shenoy was courteous, kind and considerate. I would imagine this would have helped to put you mind at ease for your surgery ahead.

I am so glad that your surgery has had such a positive impact on you the difference it has made to your life. We are very lucky to have such a wonderful service, and that patients from both Lothian and Fife have access to.

I will share your kind feedback with the rest of the team-They will be delighted to read the impact that they had during your stay.

Good luck with your ongoing recovery and best wishes,

Aileen ( Charge Nurse National Treatment Centre)

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