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"Good care from gp and accident and emergency"

About: Craigavon Area Hospital / Emergency Department

(as a service user),

I attended my GP who checked me for vertigo , and the test I performed caused some concern and I was advised to attend Craigavon accident and emergency. 

I attended at 11:30am, seen the triage nurse quickly, then had a long wait for bloods and ecg. 

Around 6:30pm I was seen by a doctor who repeated my balance tests, again due to one result not being quite right I was referred for a Ct scan of brain. 

This was performed around 8pm and I was given my results and medications and discharged home about 9:30pm. 

Casualty was extremely busy throughout the day. It was clear when I was in the green area how many patients were being nursed on the corridors also. 

I found the all staff very busy throughout my time in casualty. But they were also very courteous, helpful and kind too. I especially want to mention Nurse Jess, Dr's Philip and Oliver. Also the CT scanning staff who had just came on night duty. You provide great care in a very busy environment. Also to Dr Gamal for his thoroughness in sending me to casualty. 

Well done.

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Responses

Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 2 days ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust
Submitted on 17/04/2025 at 17:32
Published on Care Opinion at 17:32


Thank you for taking the time to share your recent experience of the Emergency Department. It is so lovely that you have highlighted how kind, helpful and courteous the staff were despite the busy department. I will share your kind words with the staff. I hope you are recovering well following your recent illness.

Stacey

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