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"Excellent care in Glasgow"

About: General practices in Greater Glasgow & Clyde Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68)

(as a service user),

I was very concerned about a severe headache and weird symptoms affecting my speech. I  checked NHS Inform, which advised that I seek advice from a doctor. I called my GP surgery and got an appt for that day. After his assessment,  my GP referred me to the Stroke Clinic.

The next day my headache changed and I called NHS24. They advised that I see an optician. I got an appt for the same day, full examination and left with a clean bill of health.

The same day the Stroke Clinic called with a phone appt for the next day. A consultant called and assessed my symptoms, giving me reassurance and advice.

In 3 days I have been assessed by my GP, my optician and a stroke consultant. All staff were helpful, kind and reassuring. The response was prompt and effective. A really excellent service. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 days ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 15/04/2025 at 15:21
Published on Care Opinion at 15:21


picture of Nicole McInally

Dear Catlf

Thank you for sharing your experience—it’s wonderful to hear about the prompt and effective care you received, from your GP and NHS24 to your optician and the Stroke Clinic.

It’s clear that their expertise, kindness, and reassurance made a significant difference in addressing your concerns and providing peace of mind. It’s great to see healthcare services working so closely together for the benefit of our patients.

Best wishes

Nicole

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