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"She made me feel safe"

About: University Hospital Wishaw / Early Pregnancy Assessment Service

(as a service user),

I went for a private scan to discover my baby had no heartbeat, this was devastating news I was expecting to be much further on but my baby had stopped growing about  6 weeks.

 I was advised to contact early pregnancy at University hospital wishaw. When I called them they organised a further scan the next day. When I attended the scan at Wishaw they had the same findings but they could not confirm that I was having a miscarriage that day as they had to allow time for growth incase my dates were wrong, I appreciated this as I wanted my baby to have every chance and had to attend in 2 weeks for a further scan.

At my next scan the baby had not grown and there was no heartbeat, this was devastating news. I was then transferred to a room to talk to a nurse about what to do next. I then met Heather, she talked through the next steps and what options I had going forward. I decided on surgery where you have a general anaesthetic, this was organised for the following week.

I arrived on that day and Heather was there to meet me, she cared for me the full day and was amazing, she made me feel at ease and safe and was still there when I came back from theatre. I can't  express  my gratitude enough to her on the way that she cared and looked after me I was so scared and she made me feel safe and as if I was the only person who mattered that day. Thank you. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 4 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/04/2025 at 17:33
Published on Care Opinion at 17:33


picture of Jennifer Montgomery

Dear Pospotato,

Please accept my condolences for your loss.

Thank you for sharing your experience of University Hospital Wishaw, EPAS during this difficult time.

I am pleased that Heather was a great comfort and support to you and I am glad that you had this continued care from Heather when you returned. I can only imagine how reassuring this was given how scared and worried you would have been.

I will ensure your kind words are passed on to the whole team involved in your care, but especially Heather and I am sure they will take great pride in hearing your lovely feedback.

Sending warm wishes,

Jenni

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Response from Heather Weir, Senior Midwife, Community & Outpatients, NHS Lanarkshire 2 days ago
Heather Weir
Senior Midwife, Community & Outpatients,
NHS Lanarkshire
Submitted on 19/04/2025 at 11:28
Published on Care Opinion at 11:28


Dear Pospotato,

Thank you for taking the time to post on Care Opinion.

So sorry for your loss. I will pass on your lovely comments to Heather.

Take Care and please dont hesitate to contact the department if you require any assistance.

Heather Weir

Senior Midwife Community and Outpatients

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