Care Opinion

oak unit epping hospital

Story from nhs.uk

"oak unit epping hospital"

About: St. Margaret's Hospital / Urology

It seems impossible to get a human being on the phone who will help you with queries,it is usually an answerphone which says they will ring you back, (no, they don't!). Or a human being who passes you on to an answerphone! Totally unacceptable. (Waiting for bladder installations).

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Responses

Response from St. Margaret's Hospital 7 years ago
St. Margaret's Hospital

Submitted on 18/08/2017 at 16:32
Published on nhs.uk on 20/08/2017 at 04:11

Dear Anonymous,

I am sorry you have been having this experience. We do have a system to solve problems when you do find it difficult to contact someone or when things go wrong. It is the Patient Experience Team. If, in future you experience anything of this nature again, please do not hesitate to make contact with us.

The contact details are 01279 82 72 11 Monday to Friday 10am to 4pm or email pals@pah.nhs.uk and we will do our best to respond.

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