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"Recall on first annual mammogram after treatment for breast cancer"

About: Forth Valley Royal Hospital / Xrays & Scans

(as a service user),

I received a recall from my first mammogram after completing treatment for breast cancer. It arrived by post on a Saturday morning and induced immediate panic. (Couldn't someone have taken a minute to give a bit of context?) Five miserable days later I attended Forth Valley Hospital. When the radiographer started to ask me details of my surgery I quickly realised that the information I had given at the original mammogram was not available to them. When I asked them about this they indicated that the information had not been scanned on to their system. The lack of this information had caused the recall. I then was taken for an ultrasound. I asked the Radiologist (I think that's what they were, there was no introduction) why I had been recalled. They said because the doctor who had requested the mammogram (my oncologist) had not told them that I had had surgery. I was speachless. 

The Radiographer who did the first mammogram had taken copious notes about my surgery and made the point that the consultants who would check the film needed that information. My surgery was performed at FVRH. I think there needs to be a review of the system for recall of breast cancer patients.

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Responses

Response from NHS Forth Valley 7 years ago
Submitted on 11/01/2018 at 12:45
Published on Care Opinion at 12:57


Dear Trevanthe52

Thank you for taking the time to post feedback about your recent healthcare experience, we really appreciate hearing from our patients as it is important that we learn from their experiences, which enables us to improve the service we provide.

I can’t imagine how difficult this experience must have been for you, our staff work hard to deliver a high standard of care, unfortunately this has not been the case for you, and for this I would like to apologise.

You raised some concerns that I would really like the opportunity to investigate further and wondered if you could get in touch with me, you can contact me, Susan Davidson, 01324 566301 or alternatively you can email me on susan.davidson@nhs.net

I look forward to hearing from you.

Kindest regards

Susan Davidson

Oncology Unit Manager

NHS Forth Valley

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