Care Opinion

Excellent attitude from Stroke & Rehab Staff

Posted By Natbs79

"Excellent attitude from Stroke & Rehab Staff"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Stroke Unit Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I was brought to Daisy Hill Hospital's Emergency Department via an ambulance. The crew were all very nice and took excellent care of me. My experience in A&E was alright and all the staff were very nice.

I was then moved up onto the Stroke and Rehab ward. It has been overall quite good on the ward. The attitude of all the staff members has been very good. One thing I would say is that the staff could maybe explain things better to me about what is going on. I have also found that if, for instance, you are looking for a painkiller, the staff tell you that they will be "back in a minute" but in reality it could be two hours before you get some pain relief.

When it comes to the food it has been alright - but I have really had no appetite. The apple crumble and custard has been quite nice.

Overall, my stay here has been quite good. Everything has been kept clean and I have been quite comfortable here.

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Responses

Response from Ursula Haughey, Ward Sister Stroke & Rehab DHH, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust nearly 2 years ago
Ursula Haughey
Ward Sister Stroke & Rehab DHH, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 02/11/2022 at 09:21
Published on Care Opinion at 09:21

Good Morning

Sorry to hear that you have experienced delays in your pain relief I will feedback to the team your experience and discuss with them the importance of pain relief been given in a timely manner. The team appreciate all Feeback as it helps us improves our service so thanks you.

Take care

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Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust nearly 2 years ago
Southern Health and Social Care Trust

Submitted on 03/11/2022 at 18:14
Published on Care Opinion at 18:14

Thank you for posting about your experience in Daisy Hill Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food and cleanliness of the ward to the Catering & Domestic Services Team.

Response from Demi McKay, Personal Public Involvement & Patient Experience, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Demi McKay
Personal Public Involvement & Patient Experience, Quality & Safety Improvement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 03/11/2022 at 19:50
Published on Care Opinion at 19:50

picture of Demi McKay

Hello Natbs79

Thank you for sharing your experience. I am pleased to learn the pre- hospital care met your expectations.

I would like to share your comments with the ambulance staff who attended to you. If you happy to share with me:

- the date and approximate time of incident

- the address the ambulance was sent to

I can be contacted directly on 07867136604. I trust you are being well looked after and making a good recovery.

Best wishes

Demi McKay

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