From feedback to change - just like that!

Today we saw a lovely example of how quickly and efficiently someone can take patient feedback, and use it to make things better.

A few days ago a patient with coeliac disease posted a story about how they were taken aback to be charged over £40 at the pharmacy for items "prescribed" by the community dietician.

Today, Helen Wyatt from NHS Rotherham responded on the site to say that this might have been an error, and for the author to get in touch to sort things out.

An hour or so later, Helen posted again to report that the primary care trust had updated the voucher form used by dieticians, to avoid a similar mistake happening in the future - making the service better and clearer for everyone, just like that!