Watch any of our past research chats

Error

Error updating site page. We've logged the issue, please try again later.

We have recorded all of our research chats so you can watch them whenever you like.


Chat 23: Beyond cards and complaints

With Prof Ellen Stewart, University of Glasgow, and Dr Fadhila Mazanderani, University of Edinburgh

2 May 2024

Watch the recorded chat and read the research


Chat 22: How is online patient feedback seen and used in three hospital trusts?

With Dr Lauren Ramsey, University of Leeds

16 November 2023

Watch the recorded chat and read the research


Chat 21: Can positive patient feedback help improve healthcare?

With Dr Stefan Rennick Egglestone, University of Nottingham

12 October 2023

Watch the recorded chat and read the research


Chat 20: Using Care Opinion to explore public attitudes to our health service

With Ellen Stewart, University of Strathclyde

19 September 2023

Watch the recorded chat and read the research


Chat 19: Feedback to participation? An early look at participation projects

With James Munro and Fraser Gilmore

16 May 2023

Watch the recorded chat and read the research


Chat 18: From feedback to participation

With Beth Fylan, University of Leeds

18 April 2023

Watch the recorded chat and read the research


Chat 17: Organisational culture and online patient feedback

With Lauren Ramsey, University of Leeds

2 February 2023

Watch the recorded chat and read the research


Chat 16: Online feedback as a safety valve

With Alex Gillespie and Tom Reader, London School of Economics

10 November 2022

Watch the recorded chat and read the research


Chat 15: What matters in end of life care?

With Bridget Johnston, University of Glasgow

20 September 2022

Watch the recorded chat and read the research


Chat 14: Systemic safety inequities for people with learning disabilities

With Lauren Paige Ramsey, University of Leeds

25 May 2022

Watch the recorded chat and read the research


Chat 13: Understanding the work of feedback moderation: a case study of Care Opinion Scotland

With Emma Berry, University of Aberdeen

26 April 2022

Watch the recorded chat and read the research


Chat 12: Online feedback in primary care: how do practice staff react?

With Cath Montgomery, University of Edinburgh

29 March 2022

Watch the recorded chat and read the research


Chat 11: "Sense of community" in online feedback

With Ann O'Brien, National University of Ireland, Galway

15 February 2022

Watch the recorded chat and read the research


Chat 10: Using online patient feedback in research

With Dr Esmée Hanna, De Montfort University

16 November 2021

Watch the recorded chat and read the research


Chat 9: Caring for care: online feedback in the context of public healthcare services

With Dr Fadhila Mazanderani, Chancellor's Fellow, University of Edinburgh

12 October 2021

Watch the recorded chat and read the research


Chat 8: What does it take to implement online patient feedback across a trust, and what impacts does it create for staff?

With Frazer Underwood, Michaela Brewer and Jess Saunders from Royal Cornwall Hospitals Trust, and Dr Rebecca Baines, University of Plymouth

16 July 2021

Watch the recorded chat and read the research


Chat 7: What do people want in response to their feedback?

With Dr Rebecca Baines, University of Plymouth

15 June 2021

Watch the recorded chat and read the research


Chat 6: Perfect ratings with negative comments

With Professor Andrew Gallan, Florida Atlantic University

11 May 2021

Watch the recorded chat and read the research


Chat 5: Principles for effective feedback in adult mental health

With Professor Scott Weich, University of Sheffield

14 April 2021

Watch the recorded chat and read the research


Chat 4: Digital health citizenship: power and accountability in online feedback

With Dimitra Petrakaki, University of Sussex

Wednesday 17 March 2021

Watch the recorded chat and read the research


Chat 3: Experiencing psychiatry: do online accounts and validated surveys address the same issues?

With Rebecca Baines, University of Plymouth

Tuesday 26 January 2021

Watch the recorded chat and read the research


Chat 2: How do healthcare staff respond to patient experience feedback online?

With Dr Lauren Paige Ramsey, Yorkshire & Humber Patient Safety Translational Research Centre

Tuesday 1 December 2020

Watch the recorded chat and read the research


Chat 1: Anonymity, veracity and power in online feedback

With Professor Louise Locock, University of Aberdeen

Tuesday 10 November 2020

Watch the recorded chat and read the research


All past chats

;